Water Damage Removal
The Complete Guide
Before you can restore a property that's taken on water, further water damage first needs to be mitigated.
And that's where water removal services enter the picture.
Typically the main act that is performed before restoration can occur, water removal largely consists of water extraction — both when it comes to standing water and any leftover water that may be saturating carpeting or other porous building materials.
And while a water removal company can also perform water damage restoration services, removal and restoration are not the same thing.
In this piece, we'll help you understand the process used to mitigate water damage (and the tools and equipment that is typically used), and answer some of the most common questions that are asked of the practice.
Let's take a closer look at how to mitigate water damage and how RestoreMasters can help you in the water cleanup and restoration process.
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Table of Contents
Water removal includes assessing, containing and preventing further damage from occurring on a water loss.
That’s the main role of any company or individual that works to mitigate water damage.
Water removal also involves extracting water from the property so that it can be restored to pre-loss condition.
While removal and restoration are separate tasks on a property, you can’t restore without first mitigating water damage.
Further, water restoration usually follows water removal.
Unless, of course, the property required demolition from significant structural damage.
Once a water damage removal firm arrives on site, it will carry out a variety of tasks before water damage restoration can proceed.
Here’s a look at the steps involved in the process used to mitigate water damage:
1. Stop the Flow of Water
In many cases, water intrusion is the result of Mother Nature and will have already stopped coming in by the time a contractor arrives on site. In other situations, the removal company may have to shut off a faucet, appliance, the main water valve to a property, provide emergency roof repairs to cover the roof with tarps or shrink wrap roofing material. Identifying the cause of the water loss and ensuring more water doesn’t enter the property is a big part of preventing further damage and a big part of a removal company’s job. In some cases, the property owner may be unsure of or apprehensive to attempt to stop the flow of water by themselves.
2. Assess Removal Requirements
The Institute of Inspection, Cleaning, and Restoration Certification (IICRC), the premiere association serving the cleaning and restoration industry, classifies flood water in three categories: 1, 2 and 3. Category 1 water is generally recognized as "clean water," as similar to water out of the faucet but may have come from a broken water line or tub that overflowed. Category 2 water is known as "grey water," and likely contains some chemical contaminants and/or debris. Category 3 water is highly contaminated "black water," that may contain raw sewage, seawater, river water, etc. Part of a removal company’s overall assessment is determining the cleanliness of the water and if it poses a threat to property occupants. The cleanliness of the water will also determine how intense restoration efforts must be to adequately return the property to pre-loss condition and how much PPE needs to be worn when working on the property.
3. Extract Water & Dry Out
Finally, the water removal company will also likely extract any standing water from the property and may subsequently deploy portable extractors to extract any remaining water still within the property. Following extraction, the next step of water damage restoration can take place, which involves a dry out of the affected areas.
What's the difference?
As we’ve noted earlier, the main difference between water removal and water damage restoration involves the process.
As noted, water removal is used to prevent any further damage from occurring. In other words, it’s what professional restoration contractors do before they get to the restoring step in an effort to contain the amount of loss a property suffers.
This might include preservation of the property’s structural integrity, removing contents from the property that can be salvaged, and tarping off or containing other areas of the property where water damage could potentially spread.
Eventually, to mitigate water damage also includes removing water from the property to eliminate the threat of further spread and property damage.
Extracting water from the property is typically performed using a commercial-grade truckmounted extractor to remove any standing water. Following this, water is often removed from carpeting or other soft surfaces with portable extractors.
After removal occurs, water damage restoration begins. This is the process of restoring the structure so that it can return to pre-loss condition.
The severity of the property damage will largely reflect the amount of restoration that needs to be performed.
In some cases, setting up air movers and dehumidifiers on the property is enough to adequately dry the property out.
In other cases, drywall will need to be cut out, carpeting and carpet padding removed, and antimicrobials applied to prevent subsequent mold growth.
It also often consists of contents restoration to return the likes of a property’s hard and soft goods to pre-loss condition.
If the building materials (such as carpet, flooring, drywall, electrical) need to be removed, reconstruction may be required before the property can be returned to its pre-loss condition.
As you can see, it’s impossible to restore a water-damaged property until it’s properly mitigated, as professional restoration contractors need to know what needs to be done first.
This cannot be learned until the situation is contained and damage doesn’t risk spreading any more throughout the property.
What does a water removal company do?
Simply put, it works to assess, contain and prevent more damage than what has already occurred on a property loss.
When a removal company arrives on scene, it will work to first assess the quality of the water, contain the existing water and prevent its spread to other areas of the property, and then extract the water from the property using professional extraction equipment.
In some cases, the water removal team will leave the property after the water has been extracted and give way to a water damage restoration contractor.
However, in most cases, the water removal company also serves as the water damage restoration company.
While it is possible for separate companies to respond to and perform these tasks on a property loss, it’s often easy for property owners to have one company that does both.
RestoreMasters, for instance, helps you every step of the way with water damage cleanup, water removal, mitigating further water damage, mold remediation, smoke and fire damage restoration services, roofing, interior and exterior construction.
What should I do if my home or business floods?
Contact your insurance company to report your flood loss. When reporting a claim, ask about advance payment to help start the recovery. Then contact RestoreMasters to schedule a quick response inspection of your property. Visit the FEMA.gov flood insurance page for more information on what to do after a flood.
Can I handle water removal on my own?
We strongly suggest relying on the trained experts for both water removal and water damage restoration. That’s because one misstep and you could be left with long-term issues that may have never happened if a professional would have handled the job. Another reason is because time is of the essence. It's not efficient to scoop out water with buckets — it's a tedious process that will allow the water to infiltrate the property more. Having it pumped out via a truckmounted system is much more efficient.
How dangerous is flood water?
It certainly can be, especially if it mixes with sewage and other contaminants. It’s another reason why you should always leave removal to the professionals. As we noted earlier in this piece, the IICRC defines flood water in three categories: 1, 2 and 3. Category 1 water is clean water, as if it was right out of a faucet. Category 2 water is mostly clean, but likely contains some contaminants. And Category 3 water is highly contaminated water, often containing raw sewage. If you don’t have the necessary PPE to handle hazardous water, you risk becoming very ill. The professionals know how to properly assess water conditions and proceed accordingly. The contaminant level of the water will also likely influence restoration efforts.
Can you help restore my belongings with contents restoration?
Yes. We can help with things like rugs, furniture, electronics, machinery, etc. If it has just endured smoke or water damage, then there's a chance that it can be restored to pre-loss condition. This is largely thanks to the advances in contents cleaning technologies today, as ultrasonic equipment, specialty dry cleaning, hand cleaning and electronics cleaning tools offer great potential to restore hard and soft goods alike. However, if an item has been engulfed in flames, then it will almost always need to be discarded during the contents packout.
Do professionals follow any industry standards?
Yes, it’s suggested that companies follow the IICRC S500 Standard for Professional Water Damage Restoration, which also covers identifying the category of water and proper removal practices. These standards are also approved by the American National Standards Institute (ANSI).
Where can I find information on Disaster Assistance?
Selecting a water removal company to clean up and restore your property after a disaster is a big decision. These projects are complex and require knowledge of multiple aspects of construction, including: damage removal, electrical, plumbing, roofing, remodeling, ground-up construction, insurance assistance, and complex project management.
Look for a restoration contractor with the following qualifications:
- Is licensed, bonded, and insured
- Experience working with complex projects that require coordination with multiple different parties
- Experience managing staged restoration projects that may require parallel demolition and installation
- Experience working with water, fire, mold damage repairs and restoration
- Experience working with insurance companies on damage claims
An experienced water removal contractor can help you restore your property as if the damage had never happened.
RestoreMasters is one of the nation's leading restoration companies. RestoreMasters has been honored with multiple years on the Inc. 5000 List of America's Fastest Growing Companies and consistently ranks among the Top 100 Roofing Contractors in the nation.
In addition to water damage removal, RestoreMasters offers: shrink wrap roofing, roof tarping, loose lay membrane roofing, emergency roofing & repair, water removal, water damage restoration, mold remediation, catastrophic damage inspections, property damage documentation, testing & damage reports, fencing & perimeter security, disaster recovery services, permanent roof replacement, interior restoration services. and general contractor services.
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Do you need help with water damage removal?
If your property has recently suffered a devastating loss, or if you have old damage the needs repair...
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